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jilis FAQ

Everything you need to know about playing at jilis Casino — from signing up and making deposits to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our support team is available 24/7.

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Our support team is available 24/7 for jilis players across the Philippines.

Email: [email protected]

Getting Started

Creating a jilis account is quick and straightforward. Head over to the jilis Login page and click the Register button. You'll need to provide your full name, a valid email address, mobile number, and date of birth. Once you submit your details, jilis will send a verification link to your email — click it to confirm your address. After that, you'll need to complete our KYC (Know Your Customer) process by uploading a government-issued ID such as a Philippine passport, UMID, SSS ID, or driver's license. Your account will be fully activated once KYC is approved, which typically takes less than 24 hours.

You must be at least 21 years old to register and play at jilis Casino. This is a strict requirement under Philippine law and PAGCOR regulations. jilis verifies the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. There are no exceptions to this rule — not for friends, family members, or anyone else. Underage gambling is illegal in the Philippines.

No. jilis strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of jilis's Terms & Conditions and may result in all accounts being permanently closed and any winnings being forfeited. If you've forgotten your login details, use the password reset function on the jilis Login page rather than creating a new account.

jilis operates in compliance with Philippine gaming regulations under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government body responsible for regulating and licensing online casino operations in the Philippines. jilis adheres to all PAGCOR requirements including player protection, responsible gaming, anti-money laundering compliance, and data privacy under the Data Privacy Act of 2012.

jilis accepts the following Philippine government-issued IDs for KYC verification: Philippine Passport, UMID (Unified Multi-Purpose ID), SSS ID, PhilHealth ID, Voter's ID, Driver's License, PRC ID, or Postal ID. You may also be asked to provide a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). All documents must be clear, legible, and unexpired.
Deposits

jilis supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit cards. All transactions are processed in Philippine Peso (₱). Please note that jilis does not accept credit card deposits or any form of cryptocurrency, in compliance with Philippine regulations.

GCash and Maya deposits are credited to your jilis account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take up to 30 minutes during business hours, though some transfers can take longer depending on your bank's processing times. If your deposit hasn't appeared after 1 hour, please contact jilis support at [email protected] with your transaction reference number.

Yes. The minimum deposit at jilis is ₱100 for GCash and Maya, and ₱500 for bank transfers. These low minimums are designed to make jilis accessible to players across the Philippines — whether you're in Makati, Cebu, Davao, or anywhere else in the country. Maximum deposit limits vary by payment method and account verification level.

jilis does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside jilis's control.
Withdrawals

To withdraw from jilis, log in to your account and go to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount, and confirm. Withdrawals can only be sent to a payment method that is registered in your name — jilis does not process withdrawals to third-party accounts. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process cashouts.

GCash and Maya withdrawals are typically processed within 1–4 hours after approval. Bank transfers generally take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process. First-time withdrawals may require additional verification and can take up to 48 hours.

The minimum withdrawal at jilis is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional security checks as part of jilis's anti-money laundering compliance procedures.

Common reasons for a declined withdrawal at jilis include: incomplete KYC verification, an outstanding wagering requirement on a bonus, attempting to withdraw to a payment method not registered in your name, or a security flag on your account. If your withdrawal was declined, you will receive an email explaining the reason. Contact jilis support at [email protected] if you need further clarification.
Bonuses & Promotions

jilis offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the jilis Casino page and may be updated periodically. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn — make sure to read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms for each bonus at jilis.

Yes — jilis regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to major Philippine sporting events like PBA playoffs, boxing matches featuring Filipino fighters, and national holidays. Check the Promotions section in your jilis account regularly to see what's currently available.
Games

jilis offers a wide range of games to suit every type of player. Our library includes online slots (including popular titles like Mahjong Ways 2), live dealer games (baccarat, roulette, blackjack, and more), crash games like Aviator, Bingo, and a full Slot collection from top providers. New games are added regularly, so there's always something fresh to try at jilis.

Yes. All games at jilis use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and game outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency to the gaming experience.

Absolutely. jilis is fully optimised for mobile play on both Android and iOS devices. You can access the full jilis game library directly through your mobile browser — no app download required, though a dedicated app may be available. The mobile experience at jilis is smooth and responsive, so you can enjoy slots, live dealer games, Aviator, and more whether you're commuting on the MRT in Manila or relaxing at home in Davao.

Aviator is a popular crash-style game where a plane takes off and a multiplier increases as it climbs. Your goal is to cash out before the plane flies away — the longer you wait, the higher the multiplier, but if the plane disappears before you cash out, you lose your bet. It's fast-paced, social (you can see other players' bets in real time), and one of the most-played games at jilis among Filipino players. Visit the Aviator page to learn more.
Account & Security

Go to the jilis Login page and click Forgot Password. Enter the email address registered to your account and jilis will send you a password reset link. Click the link in the email (check your spam folder if you don't see it within a few minutes) and follow the instructions to set a new password. For security, password reset links expire after 30 minutes.

jilis uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored directly on jilis servers — payments are processed through secure, PCI-DSS compliant payment gateways. jilis also complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

You can update most personal details — such as your phone number, address, and communication preferences — directly in your jilis account settings. However, changes to your name or date of birth require identity verification and must be requested through jilis support at [email protected]. This is to prevent fraud and ensure account security.

To close your jilis account, contact our support team at [email protected] with your account email and a request to close the account. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to a gambling concern, we strongly encourage you to consider our self-exclusion options instead, which may be more appropriate for your situation.
Responsible Gaming

jilis provides a full suite of responsible gaming tools available in your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality checks (pop-up notifications showing your session stats), cooling-off periods (24 hours to 30 days), and self-exclusion (temporary or permanent). All tools take effect immediately when activated. For full details, visit our Responsible Gaming page.

To self-exclude, log in to your jilis account → Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period and confirm. Your account will be locked immediately and jilis will stop sending you promotional communications for the duration of the exclusion. If you need help with self-exclusion or want to request a permanent exclusion, contact us at [email protected]. Gambling is addictive. Know when to stop.

If you or someone you know needs help with a gambling problem, the following free and confidential resources are available in the Philippines:
  • PAGCOR Responsible Gaming Hotline: 1800-1-888-0080 (24/7, free)
  • Problem Gambling Philippines Helpline: 1800-522-4700
  • National Center for Mental Health (NCMH) Crisis Line: 1553
  • jilis Support: [email protected]
You can also read more on our dedicated Responsible Gaming page.
Still have questions?

Our jilis support team is available around the clock to help Filipino players with any issue — big or small.

Email Support

[email protected]

Availability

24 / 7 / 365
Why jilis

Why Filipino Players Choose jilis

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Fast GCash Payouts

Withdraw your winnings straight to your GCash or Maya wallet in as little as 1 hour. No long waits, no unnecessary delays — just fast, reliable payouts in Philippine Peso.

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Hundreds of Games

From Aviator crash games to Mahjong Ways 2 slots, live baccarat, bingo, and more — jilis has a game for every mood and every budget, all in one place.

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Secure & Licensed

jilis operates under PAGCOR oversight with 256-bit SSL encryption protecting every transaction. Your money and personal data are safe with us.

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Mobile-First Experience

jilis is built for Filipino players on the go. The platform is fully optimised for Android and iOS — play anywhere, anytime, with no lag and no compromise on quality.

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Regular Promotions

New player welcome bonuses, reload offers, cashback deals, and event-based promos tied to PBA, boxing, and Philippine holidays — there's always a reason to play at jilis.

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Responsible Gaming Tools

Deposit limits, session timers, self-exclusion, and more — jilis gives you the tools to stay in control of your play. Your well-being always comes first.

Ready to Play at jilis?

Join thousands of Filipino players already enjoying slots, live casino, Aviator, and more. Register today and claim your welcome bonus.

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Gambling is addictive. Know when to stop.

21+ only. Play responsibly. For help, call PAGCOR at 1800-1-888-0080.