At jilis, we believe that gambling should always be a form of entertainment — never a source of stress, debt, or harm. This page outlines the tools, resources, and commitments jilis has in place to keep every Filipino player safe.
Strictly for players aged 21 and above. No exceptions.
Important Notice: Gambling is addictive. Know when to stop. If you or someone you know is struggling with gambling, please reach out to the PAGCOR hotline at 1800-1-888-0080 or the Problem Gambling helpline at 1800-522-4700. Help is free, confidential, and available 24/7.
jilis takes responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the well-being of every player on our platform. Whether you're a casual player in Quezon City spinning slots on your lunch break, or a sports bettor in Cebu following the PBA playoffs, jilis wants your experience to stay fun, controlled, and within your means.
Gambling, when done responsibly, is a legitimate form of entertainment enjoyed by millions of Filipinos. The problem starts when it stops being entertainment and starts affecting your finances, relationships, or mental health. jilis is here to help you stay on the right side of that line — with practical tools, honest information, and a support team that's always available.
This page covers everything you need to know about responsible gaming at jilis: the tools available to you, how to recognise problem gambling, how to self-exclude, and where to get help if you need it. Please read it carefully — it could make a real difference.
Underage gambling is illegal in the Philippines.
Under Philippine law and PAGCOR regulations, casino-style gambling is restricted to persons aged 21 years and older. jilis enforces this strictly. Every new account goes through an age verification process as part of our Know Your Customer (KYC) procedure. We require government-issued identification — such as a Philippine passport, UMID, or driver's license — to confirm your age before your account is fully activated.
If jilis discovers that an account is held by a person under 21, that account will be immediately closed, all funds will be returned to the payment source, and the matter will be reported to PAGCOR as required by our operating licence. There are no exceptions to this rule.
jilis provides a full suite of responsible gaming tools that you can activate directly from your account settings. These tools are free, immediate, and designed to give you control over your gambling activity.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, jilis will not process further deposits until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Set a maximum session duration. When your time is up, jilis will display a notification and, if you choose, automatically log you out. This helps prevent the "just one more game" spiral that can lead to extended unplanned play sessions.
Enable regular pop-up notifications during your session showing your total time played, net win/loss position, and number of bets placed. Reality checks are a simple but powerful way to stay aware of how your session is actually going.
Take a short break from jilis without permanently closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. The cooling-off takes effect immediately upon request.
Request a temporary or permanent self-exclusion from jilis at any time. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. This is the strongest tool available and is recommended if you feel your gambling is out of control.
Set a maximum loss amount per day, week, or month. Once your loss limit is reached, jilis will prevent further wagering until the period resets. This tool is especially useful for players who want to protect their bankroll and avoid chasing losses.
How to Activate Self-Exclusion: Log in to your jilis account → go to Account Settings → select Responsible Gaming → choose Self-Exclusion → select your exclusion period. Your account will be locked immediately. To request permanent exclusion or if you need assistance, contact jilis support at [email protected].
Access your account via the jilis Login page. Make sure you are using your registered email and password.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings to view all available player protection tools.
Select from a temporary cooling-off (24 hours to 30 days) or a longer self-exclusion period (3 months, 6 months, 1 year, or permanent). Confirm your choice.
Your jilis account will be locked instantly. You will receive a confirmation email. During the exclusion period, jilis will also suppress any promotional communications to your registered contact details.
Problem gambling can affect anyone — regardless of age, income, or how long you've been playing. The earlier it's identified, the easier it is to address. Ask yourself the following questions honestly:
Do you find yourself gambling with money that was meant for rent, bills, groceries, or other essential expenses?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
Do you "chase losses" — gambling more to try to win back money you have already lost?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Has gambling caused problems in your relationships, your work, or your studies?
Do you need to gamble with larger and larger amounts of money to get the same feeling of excitement?
Have you ever borrowed money, sold possessions, or considered illegal acts to fund your gambling?
If you answered "yes" to two or more of these questions, you may be experiencing problem gambling. Please consider using jilis's self-exclusion tool and reaching out to a professional support service. You are not alone — help is available right now.
jilis operates under PAGCOR oversight and meets all responsible gaming requirements mandated by the Philippine Amusement and Gaming Corporation, including player protection tools, age verification, and staff training.
jilis monitors player activity patterns for signs of problem gambling — such as sudden increases in bet size, extended sessions, or rapid loss-chasing behaviour. Our team may proactively reach out if we identify concerning patterns.
jilis does not send promotional offers to players who have activated responsible gaming limits, are in a cooling-off period, or have self-excluded. We will never use marketing tactics designed to pressure you into gambling more than you intend to.
Our customer support team in Manila is trained to handle responsible gaming concerns with sensitivity and without judgment. If you reach out about a gambling problem, you will be treated with respect and directed to the right resources immediately.
All responsible gaming settings — deposit limits, session limits, self-exclusion — are protected by your account security. Changes that increase your exposure (like raising a deposit limit) require a mandatory cooling-off period before taking effect.
jilis provides clear, honest information about the odds of games, the nature of randomness, and the reality of gambling outcomes. We believe informed players make better decisions — and we are committed to transparency about how our games work.
If you or someone you care about needs help with a gambling problem, the following organisations provide free, confidential support to Filipinos across the country — from Metro Manila to Davao, Cebu, and beyond.
Free 24/7 hotline for gambling-related concerns. Available nationwide. Call: 1800-1-888-0080
Confidential counselling and referral service for problem gamblers and their families. Call: 1800-522-4700
Government mental health facility providing counselling and treatment for behavioural addictions including problem gambling. Located in Mandaluyong City. Crisis hotline: 1553
Contact the jilis responsible gaming team directly for help activating limits, self-exclusion, or account closure. Email: [email protected] — available 24/7.
Remember: Seeking help for a gambling problem is a sign of strength, not weakness. Thousands of Filipinos have successfully overcome problem gambling with the right support. You don't have to face this alone — reach out today.
Set a budget before you play
Decide how much you can afford to lose — not win — before you start. Treat it like entertainment spending, the same as a movie or a night out in BGC.
Never chase your losses
Chasing losses is one of the most common paths to problem gambling. If you've hit your loss limit for the day, stop — the games will still be there tomorrow.
Don't gamble when emotional
Avoid gambling when you're stressed, upset, or under the influence of alcohol. Emotional states impair judgment and can lead to decisions you'll regret.
Take regular breaks
Step away from the screen regularly. Use jilis's session time limit and reality check features to remind yourself to pause, stretch, and reassess.
Keep gambling in perspective
Gambling is one activity among many. Maintain balance with other hobbies, social activities, and time with family — especially during fiestas and holidays.
Use jilis's built-in tools
Deposit limits, loss limits, session timers, and self-exclusion are all available in your jilis account settings. Use them proactively — before you need them, not after.
jilis is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Set your limits, use our tools, and enjoy the game responsibly.
Gambling is addictive. Know when to stop.
21+ only. For help, call PAGCOR at 1800-1-888-0080 or the Problem Gambling helpline at 1800-522-4700.